Log in to our premium support page and let us solve your problem!
If you bought our theme and you have questions or issues then do not hesitate - register, log in, create a ticket with a complete description of your problem and our support team will investigate it and get back to you as soon as it's possible.
Rascals Themes office is located in Poland (EU) and our working hours are 8:00AM to 4:00PM (GMT +1) on workdays (Monday to Friday excluding public holidays). Please be mindful of potentially slower response times due to time difference. Our premium support is available to registered members only.
Before you ask
- Please read our support policy.
- Make sure you're running the latest version of WordPress.
- Make sure you're running the latest version of the theme and plugins.
- Disable any additional 3rd party plugins you may be using to see if it fixes the issue.
- Make sure you're using an unmodified version of the theme.
- Make sure that all of your customizations are placed in child theme.
- Check our FAQ for answers to common problems.